Contact Information

Thank you for visiting Purenex. If you have questions about your order, our products, shipping, returns, or anything else, our customer service team is always here to help.

Customer service

You can contact us at any time by email:

Email: hello@purenex.pro

For questions about an existing order, please include your order number where possible so we can process your request more quickly.

Response times

Our customer service team aims to respond to all enquiries within 24-48 hours on business days.

During weekends, holidays, or periods of high enquiry volume, response times may take a little longer.

Website

Our official website is:

purenex.pro

Orders and shipping

If you have questions about the status of your order or shipment tracking, please check your shipping confirmation email first.

If you have not received tracking information or need assistance, please contact us at hello@purenex.pro.

Returns and refunds

For questions about returns, exchanges, or refunds, please read our Refund and Return Policy or contact us directly by email.

Contact us

Purenex
Email: hello@purenex.pro
Website: purenex.pro