Refund policy
Refund and Return Policy
Thank you for shopping with Purenex. Your satisfaction matters to us. Please take a moment to read our refund and return policy carefully.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging.
To request a return, please contact us at hello@purenex.pro. Our customer service team will guide you through the next steps.
Non-returnable items
The following items are excluded from returns:
- Digital products
- Downloadable software
- Gift cards
- Items marked as final sale
Refunds
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within a certain number of days. Please note that your bank or credit card provider may need additional time before the refund appears on your statement.
Exchanges
If you would like to exchange an item for a different size, colour, or variant, please contact us at hello@purenex.pro. We will be happy to help and walk you through the process.
Damaged or defective items
If you received a damaged, defective, or incorrect item, please contact us at hello@purenex.pro within 48 hours of delivery.
Please attach a photo of the damaged or defective item along with your order number. Once we have reviewed your case, we will arrange a replacement or a full refund at no extra cost to you.
Return shipping costs
Return shipping costs are the customer's responsibility, unless the item is damaged, defective, or was delivered incorrectly.
We recommend using a trackable shipping method, as we are not responsible for items lost in transit during a return.
Access your customer account
You can manage your orders, track the status of your returns, and access your purchase history directly from your account. Log in to your customer account using the link below:
From your account you can view all your past and current orders, making it faster and easier to request a return or refund.
Contact us
If you have any questions about returns, exchanges, or refunds, feel free to reach out to us at any time: